Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day. Once your order has been processed and shipped, you will receive a confirmation email with your tracking number so you can monitor your delivery every step of the way.

Estimated Delivery Times

Canada & USA: 5–12 business days after shipment
International: 7–15 business days after shipment

Please note that delivery times are estimates and may vary depending on your location, customs processing (for international orders), and carrier delays. Delivery timeframes begin once your order has shipped, not from the date the order was placed.

Tracking Your Order

Every order is provided with a tracking number once it has been shipped. You will receive your tracking details via email. If you have not received your tracking information within 3 business days of placing your order, please contact us at support@trylarelle.shop and we will be happy to assist you.

Shipping Delays

While we do our best to ensure timely delivery, occasional delays may occur due to high order volume, carrier disruptions, weather conditions, or customs processing. We appreciate your patience and understanding. If your order has not arrived within the estimated delivery window, please reach out to us and we will look into it right away.

Contact Us

If you have any questions about your shipment, feel free to reach out to us at support@trylarelle.shop. We're here to help.